Unpleasant turned Pleasant!

My previous post about an unpleasant surprise that T-Mobile had to offer did not remain unpleasant after all! After a few recommendations made by some acquaintances, I had a complaint filed with BBB (Better Business Bureau). IT WORKED!! They helped me out! Below, is the negotiated letter to BBB from T-Mobile!

On December 05, 2007, the business provided the following information:
December 5, 2007

VIA E-MAIL
info@bbb.org

Bureau Services
Better Business Bureau of
Alaska, Oregon, and Western Washington
P.O. Box 1000
DuPont, WA 98327

Your Case No. 22140232
T-Mobile Account no.34803761


To Whom It May Concern:

T-Mobile USA, Inc (''T-Mobile'') is in receipt of your email dated December 3, 2007 regarding the above referenced account.

T-Mobile records indicate that the commitment end date for mobile numbers (mom’ number) and (my number) is July 6, 2008, and the commitment end date for T-Mobile number (girl friend’s number) is July 10, 2008. As such, it is T-Mobile's position that since (girlfriend) transferred the above mentioned mobile numbers to another carrier on November 10, 2007, effectively canceling her service on her T-Mobile account, the three $200.00 early termination fees billed on her November 2007 billing statements are valid and owed.

Nevertheless, as a gesture of good faith to (girlfriend) and in an effort to amicably resolve the issue, T-Mobile has placed a one time credit on her account in the amount of $600.00 for the disputed fees. The remaining balance on (girlfriend’s) account is $99.59 and she may remit payment by calling Customer Care.

Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed.

Thank you for bringing this matter to our attention. If you have any questions, please do not hesitate to contact me at the address listed below or toll free at (T-Mobile)
Very Truly Yours,

T-MOBILE USA, INC
Executive Customer Relations

So my dear bloggers, do not hesitate to fight it you think you’re right!